Explain why the existing lead is no longer useful
A returned letter, an old address, and a vehicle not seen on one visit are different information problems. Tell us what has already been checked, when it was checked, and what the result was. That makes the next review more useful than simply resending the same address.
Separate confirmed observations from assumptions. A recent vehicle sighting should carry a date and a description of how the asset was identified. An unverified suggestion from a third party should be recognizable as such.
Build the locate packet around the correct asset
- Complete VIN and current vehicle description.
- Borrower and co-borrower details available in the lender’s records.
- Dated address, phone, or employment information relevant to the account.
- Prior recovery attempts and the outcome of each.
- Lender contact and the next action requested if a lead is developed.
A new location does not automatically authorize recovery
Locate work and field recovery are separate decisions. The lender should keep the assignment’s authorization, holds, and cancellations current while a search is being reviewed. An agent still needs to assess the actual vehicle, access, and circumstances before attempting a recovery.
Nashville Repo Company’s existing Nashville skip-tracing service page explains the broader process. This page focuses on preparing the handoff between a locate review and an auto-repossession assignment.
Define what happens after a lead is returned
Tell us whether you want the lead reviewed with the lender first or assessed under an already-active recovery order. Also specify who should receive the update and how it should be matched to the loan record.
A locate request cannot promise a vehicle will be found or recovered. The quality and age of the available information, and the circumstances of the asset, affect what can be established.