Distinguish the city lead from the broader market
A Knoxville account may contain addresses in the city, elsewhere in Knox County, or a nearby community. Identify the full address and city for each lead, rather than treating every East Tennessee address as the same location.
Our service-area information includes Knoxville, Farragut, and Powell. Discuss a request at another location with us directly so coverage can be confirmed for the vehicle’s actual address.
Describe operating and loading information
Tell us what the lender knows about key availability, whether the vehicle runs, and any damage or condition affecting movement. Make it clear when those details come from an old inspection or a borrower report rather than a current observation.
This information helps separate a straightforward vehicle movement from an assignment needing a different loading plan. It does not replace the field assessment at the location.
Confirm where the asset goes next
The approved destination should be part of the lender’s instructions. If the vehicle will be delivered to an auction, dealership, or another facility after recovery, send the receiving contact and appointment details before scheduling that move.
Ask about the scope and charges for the requested transport rather than assuming a later delivery is included in the recovery. See our transport page for the handoff checklist.
Prepare the assignment packet
- Signed recovery authorization and supporting lien information.
- Complete VIN, vehicle description, and lender account reference.
- Dated location leads and prior attempt notes.
- One contact for holds, cancellations, and changes to disposition.