Name the person who controls the assignment
Identify the credit union contact who can authorize the order, place a hold, cancel recovery, or change disposition instructions. If branch staff and a central collections team are both involved, state which team has final control of the assignment.
Include the account reference you want shown on updates and invoices. A borrower name alone can be ambiguous, especially when there are co-borrowers or more than one vehicle on a relationship.
Send current account instructions with the paperwork
The field assignment should reflect the lender’s current decision. Tell us about a payment arrangement, approved surrender appointment, account dispute, or other change that affects the requested action. Route questions about those decisions back to the named credit-union contact.
Use the assignment checklist to prepare the authorization, lien information, VIN, and location packet. Keep member information limited to what is relevant to carrying out the assignment.
Match updates to the credit union’s next decision
- Confirm whether the order is active, held, cancelled, or awaiting information.
- Identify unsuccessful attempts and any information needed from the lender.
- Connect recovery confirmation to the vehicle’s condition record.
- Provide the lender’s chosen storage or delivery instruction.
- Keep invoice questions tied to the same account reference.
Plan borrower questions and vehicle disposition
Our recovery process includes documentation and personal-property coordination. The credit union remains responsible for decisions about its account, including any payment or settlement discussions. Direct those questions to the appropriate lender contact.
For a member-agreed return, discuss voluntary surrender before treating the case as an ordinary location-based recovery. To discuss coverage for accounts in several Tennessee markets, contact our team with the cities involved.