Identify the Shelby County location to be assessed
Send the full vehicle location rather than only a borrower’s mailing address. A lead in Memphis, Bartlett, or Germantown should carry its own address and date so the team can distinguish the actual field location from an older account record.
Explain whether the location was confirmed by a recent sighting or remains an unverified lead. Include the complete VIN and current vehicle description to reduce uncertainty about which asset is involved.
Choose the next move before promising a return
For a Memphis assignment, the lender’s approved destination may differ from the lender’s office or the company’s Nashville base. Tell us whether storage, a local receiving facility, or another delivery location is required.
Confirm destination readiness, keys, and any receiving appointment before a further move is arranged. Do not assume that recovery includes a particular auction delivery or that every vehicle will be transported to Nashville.
Coordinate one lender contact across the case
State who can approve the assignment, change its status, and decide what happens after recovery. That contact should receive exception updates if the supplied lead is unavailable or new information is needed.
When the vehicle location changes, tell us whether the update affects the requested market or the authorization. A move outside Tennessee needs a separate coverage discussion rather than an assumption that the existing order can continue unchanged.
Retain a usable handoff record
- Match condition photos to the VIN and account reference.
- Keep storage or release instructions connected to the recovery update.
- Identify the authorized carrier or recipient.
- Provide a lender contact for discrepancies at handoff.